Quick  Tips & Facts

If you are experiencing difficulties with the download process you may be able to resolve certain issues with the information below:

There are several causes to why a download may fail before it has completed download. Below is a list of some of the more common causes to why a download fails.

Lost Internet connection

- If you loose connection to the Internet for any reason for any amount of time the download will fail. 

 Lost  connection to the server

 -If your connection between your computer and the server where you're downloading the file from is interrupted or lost it will cause your download to fail. This is not a problem with your computer or Internet connection but a problem with the other computer or the connections in-between.

Try the download again at a later time. If you're attempting to download a popular file or a file that has just been released it could be that the server is overloaded with people attempting to get the file at the same time.

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Consider the following:

1. There may be problems downloading your music file due to connectivity issues from your Internet Service Provider ( ISP). If you experience this problem, wait a reasonable amount of time and try again. If this does not resolve - contact your ISP support.
   
   
   
2. You may be blocked by a firewall that is not allowing downloads, read the documentation that is provided by your firewall ( software or hardware ) to alleviate this situation. If your computer is on a network that is controlled by someone else ( i.e. at work ) , downloads may be blocked by your network IT.